We aim to make your time with us a perfect experience, but there are a number of necessary details we do need to go through first

For your safety and well-being, upon arrival you will be asked to complete a health questionnaire so that we can be made aware of any medical conditions you may have. It may be necessary that we will have to be supplied with written consent from a Doctor before we are able to offer treatments to those with certain disorders or diseases.

We would ask you to please be be prompt for your appointment as rooms may be committed to other clients and your treatment may have to be cut short, which unfortunately would mean there would still be a full treatment charge.

Please let us know as soon as possible if you are unable to make your appointment, preferably with more than 24 hours notice, otherwise we may have to add a charge of 50% of the treatment cost to your next appointment. If we are not notified, the treatment will be charged in full.

We are always happy to accept appointments for groups, and for this we would require a deposit of 50% of the treatment costs. We would also request 7 days’ notice of cancellation for a group booking, failure to do so would mean the deposit would be non-refundable.

If, for any reason, we do not meet the high standards you expect from us, then please do let us know so we may learn from your experience and perfect it for the next time you visit.